Privacy policy for users of the Care+ website and application

This Privacy Policy describes the privacy practices of ITEQ Telehealth Inc. ("we", "us", "our"). It applies to you because it describes the types of personal information we collect from and about you online and offline. It applies when you interact with us or use our website or our Care+ applicationOur privacy policy explains how we use, store and disclose your personal information, and how you can request access to or correct your personal information, if necessary. It explains how we use, store and disclose the information we collect, as well as how you can request access to, or have corrected, that information where necessary. This policy is supplemented by our Care+ terms of use.

Please read this Privacy Policy carefully. By submitting your personal information to us, registering for or using any of the services we offer, using our Site or voluntarily interacting with us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy, as revised from time to time. Our Privacy Policy sets out our standards for the collection, use, disclosure and storage of your personal information.

What is personal information?

Personal information" is information that directly or indirectly identifies an individual. This information may include your name, postal address, e-mail address and telephone number.

Personal information is sensitive when it gives rise to a reasonable expectation of privacy, for example, your medical information.

How do we obtain your consent?

We collect, use, disclose and store any information you enter on our website or Care + application, provide to us, in contacts we may have with you, with your consent or as permitted or required by law. Except where the law requires a specific form of consent, your consent may be express or implied, depending on the circumstances and the sensitivity of the personal information in question. If you choose to provide us with personal information, we will assume that you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

Generally, we will ask for your consent at the time we collect your personal information. Where we wish to use your personal information for a purpose not identified to you at the time of collection, we will seek your consent before using the information for this new purpose.

You may withdraw your consent to the use or disclosure of your personal information at any time by contacting us using the contact details provided in the "How to contact us" section below. However, before implementing the withdrawal of your consent, we may require proof of your identity. In some cases, withdrawing your consent may mean that we will no longer be able to provide certain products or services.

If you provide us with personal information about another individual, you are responsible for obtaining that individual's consent to allow us to collect, use and disclose that individual's information as described in this Privacy Policy.

How do we collect your personal information?

We collect your personal information when you :

• visit our website or the Care+ app.
• enter information on our website or Care+ application.
• Contact us by phone, e-mail or via the contact forms available on the website.

What information do we collect and for what purposes?

We collect only the personal information we need to offer our products and services. For example, we may collect the following information:

• To provide you with the services, support and information you request from our website:
  • First and last name
  • Email address
  • Date of birth
  • Address
  • Information provided when communicating with us (for example, your telephone number)
• To provide you with the services, support and information you request from us on the Care+ application:
  • First and last name
  • Email address
  • Date of birth
  • Address
  • Password
• To carry out marketing activities and to operate, maintain, improve and offer all the functionalities of our website:
  • Connection address (IP)
  • Information about your device and browser
  • Date, time and duration of your visits
  • Pages viewed and browsing history
  • Navigation preferences
  • Interaction with the website
  • Search history
• In general, we may need to use your personal information to :
  • Meeting our legal obligations
  • Preventing cyberthreats and fraud
  • Respond to requests, warrants and orders from courts and other bodies
  • Protecting your rights and interests as well as our own
  • Collaborate in legal proceedings or investigations

How do we use cookies and other technologies?

Like most websites and other online services, we may collect certain technical and device-related information about your use of our services. This information may include your computer's Internet Protocol address (for example, IP address), browser type, browser version, the pages of our Service you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

We and our service providers may use cookies (" cookies "or other similar technologies to facilitate navigation on our sites, perform analyses, show you relevant advertisements (subject to certain restrictions described below) and remember certain information when you use the website. We may use analytical tools, including user experience tools, and other third-party technologies, such as Google Analytics, to automatically collect non-personal usage information. For more information on Google's privacy practices, please visit Google's Terms and Privacy Policy (https://policies.google.com/privacy?hl=fr-CA).

You can adjust your browser settings to modify or block cookies or other tracking technologies. You should note, however, that without these technologies, some features of our website may not be available.

To find out more about how we use cookies and other technologies to collect information when you visit our websites, please see our Cookie Usage Policy.

Our Care+ application uses an algorithm to render decisions on your personalized action plan, including reports and recommendations. If you have any questions about this feature, please see the "How to contact us" section.

To whom do we communicate your personal information?

In certain circumstances, we use suppliers to help us serve you. For example:

• We may share your personal information with service providers who assist us in conducting our business. Please find below a non-exhaustive list of our suppliers:

• We disclose information to government officials (e.g. law enforcement authorities, courts, regulatory authorities).

In all cases, we take steps to ensure that the rules set out in this privacy policy are respected and require the supplier to maintain the confidentiality and security of your personal information. We also require that they use it only for the purposes for which it was provided. Finally, our suppliers must destroy your personal information once their mandate has ended and their limited purposes have been fulfilled. We do not authorize service providers to disclose your personal information to unauthorized parties or to use your personal information for direct marketing purposes. If you would like more information about our service providers, please contact us using the details in the "How to contact us" section below.

Where is your personal information stored?

Your personal information is stored and processed in Quebec.. As a result, your personal information may be disclosed outside Quebec. If this information is located outside your country or province of residence, it is subject to the laws of the country in which it is located and may be disclosed to the governments, courts or agencies responsible for enforcing the laws or regulations of that other country.

However, our practices regarding your personal information remain, at all times, governed by this policy and the laws Canadian and Québec applicable to the protection of personal information.

In the case of any transfer of personal information outside Quebec, ITEQ will implement appropriate safeguards to provide an adequate level of protection.

How long do we keep your personal information?

We retain the information we collect for as long as necessary to fulfill the purposes for which we collect it, as required or permitted by law, or for other legitimate purposes such as data recovery, dispute resolution and fulfillment of contractual obligations.

If you would like more information about how long your personal information will be retained, please contact us using the details in the "How to contact us" section below.

How do we protect your personal information?

We have implemented physical, administrative and technical safeguards to protect the confidentiality and security of the personal information we hold, including preventing accidental or unauthorized access, use, loss, destruction, disclosure or modification during transmission or storage of personal information.

Only authorized and qualified personnel who need to consult your personal information in the performance of their duties have access to it.

However, no security measure is absolute or fully guaranteed. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of any information you have provided to us has been compromised), please contact us immediately at the address listed in the "How to contact us" section below.

What rights do you have regarding your personal information?

You have the right to access and rectify your personal information as follows:

• Access: You can access the personal information we hold about you.
• Rectification: You may request that your personal information be rectified as permitted or required by law.
• Deletion: You can request the deletion of out-of-date or unjustified information, or make comments in writing.
• In certain cases, you may request that the personal information held about you no longer be disseminated.
• In some cases, you may request information about the use of any automated decision system and the impact it may have on you.
• In some cases, you may also have the right to request that your personal information be communicated to you in a structured and commonly used technological format.

To ensure that the personal information we hold about you is accurate and up-to-date, please notify us immediately of any changes.

Please consult the laws Canadian and Québec to find out more about your rights. To exercise your rights with us, see the "How to contact us" section. We may ask you for identification to ensure it is you.

How to contact us

If you have any questions about how ITEQ collects, uses or discloses your personal information or to exercise your rights, please contact the Privacy Officer at the coordinates below.

Privacy Officer

17 rue Harrow

Hampstead (Quebec) H3X 3W3

r.benatar@iteqtelesante.com

Our Privacy Officer is responsible for responding to requests for access or rectification, information and any complaints you may have regarding our practices with respect to your personal information.

Will we change this Privacy Policy?

We may update this Privacy Policy from time to time. If we make material changes to this policy, for example, to comply with new legal requirements, we will notify you in advance so that you can make an informed choice about your use of our services. In all cases, we will make the new version available to you on the website, indicating the date of the last update.

ITEQ encourages you to periodically review this policy for any changes. Any changes will be effective upon posting of the revised Privacy Policy, and your continued use of this Web site or our interactive features will be subject to the Privacy Policy then in effect.

Cookie policy

ITEQ ( we "or " our ") considers it essential to inform you in a clear and transparent manner about the use of cookies prior to your browsing on https://iteqtelesante.com/ (hereinafter the " Website ") or your use of the Care+ application (hereinafter " the application ").

Please take a minute to read and understand this cookie policy. This cookie policy should also be read in conjunction with our privacy policy.

1. What is a witness?

A cookie is a very small text document stored on your computer/device (and maintained by your browser), and often includes a randomized unique identifier, so that our Site "recognizes" that cookie again. They ensure that websites function properly or improve navigation, and also provide certain information to the owners of these websites, particularly in terms of audience measurement.

Cookies do not cause any damage to the terminal, but make it easier, for example, to retrieve preferences, pre-fill certain fields and adapt the content of services on the site consulted. This data enables us to improve ergonomics and services according to your interests.

2. What types of cookies do we use and how do we use them?

The information collected through cookies helps us analyze the use of the Site and allows us to provide users with a better experience during their visit. We will retain cookies only for as long as is necessary to achieve the relevant purposes set out in this Cookie Policy, including marketing and statistical purposes.

The cookies we use are called "first-party cookies" and the cookies used by our partners and third-party service providers are called "third-party cookies".

Cookies can be either session cookies or persistent cookies. Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential to the proper functioning of our Site, as they generally allow you to move around our site and use our features.

Persistent cookies remain on your device after you close your browser or until you manually delete them (in the former case, the lifetime of the cookie depends on the duration or "lifetime" of the specific cookie and your browser settings). These cookies help us recognize you as an existing user of our Site. This makes it easier and more convenient to return to our Site or interact with our services without having to log in again. In addition, persistent cookies also help us recognize you when you view a resource belonging to our Site from another website or application (such as an advertisement) and help us record information about your web browsing habits for the lifetime of the persistent cookie.

3. Controls used

On the Site, we may use the following cookies:

Witnesses required Cookies: These cookies are strictly necessary for the proper functioning of our Site and the accessibility of our services (e.g. connection functionality, load balancing, navigation, form filling). The Site cannot function properly without these cookies.

Witnesses to preference (or functional) Preference cookies allow us to store information that modifies the behavior or appearance of the Site, such as your preferred language, region, video and audio settings.

Witnesses statistics Statistical cookies allow us to understand how visitors interact with our Site by collecting and reporting information anonymously.

Marketing witnesses Marketing cookies are used to track visitors to our Site. The aim is to display advertisements that are relevant and attractive to the individual user and therefore more useful to third-party publishers and advertisers.

4. How do I accept or refuse the use of cookies?

Each browser is configured differently to manage cookies and your choices. This is described in your browser's help menu, which will tell you how to modify your cookie preferences. Any changes you make may affect your Internet browsing experience and your access to certain services requiring the use of cookies.

You have the option of configuring your devices to accept all cookies, to notify you when a cookie is issued, or not to accept any cookies at all. However, this last option may mean that certain personalized services cannot be provided and, as a result, you may not be able to take full advantage of all the functionalities offered by the Site.

If you do not wish to receive cookies in general, or wish to refuse only certain cookies, you can modify your browser settings accordingly.

Instructions are provided on each browser's website:

• For Microsoft (Edge or Internet Explorer) :

http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies

• For Firefox :

http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies

• For Safari :

http://support.apple.com/kb/ht1677?viewlocale=fr_FR

• For Chrome :

http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647

For all other browsers not mentioned above, please consult the cookie management aids available on the Internet.

You can also consult the link below for an overview of how to block or delete cookies on the most common browsers: https://www.allaboutcookies.org/fr/.

5. Contact us

Below is an indicative list of cookies used on this Site.

If you have any questions or require further information about this cookie policy, please write to our Data Processor, with "Cookie Policy" in the subject line: r.benatar@iteqtelesante.com

Care+ application

Website

Last update: October 2023

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